Solutions

ft. Design Thinking & Systems Thinking principles, to inform product or service designs

Solutions Creations

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Product Design

Shooks (Shelf Hooks)

Quantum Cookputing

HURIDOCS

Shooks

Overview

This undergraduate capstone project is a case study of an unorthodox home organization product and its implications. "Shelf-hooks," or shooks rely on walls, corners, and other shooks to form an organizational system. The project explores nonlinearity and organization psychology through the lens of systems design.

Process

Quantum Cookputing

Overview

Scope: A hackathon called Quantum Creators Con hosted by QuEra Computing Inc.

Problem Statement: How might we better publicize and educate the public about neutral atom quantum computing despite its high conceptual complexity?

Team Members: Ian Askie, Abdullah Khan, and Joon Baek

Process

Hypothesis:

An effective method to communicate the basics of quantum computing is by making comparisons to classical computing.
Quantum computing is incomprehensible to the average person because they:
1. lack a basic understanding of classical computing (that can act as a prerequisite to aid in the understanding of quantum computing)
2. lack an understanding of the two primary quantum mechanical principles behind quantum computing: superposition and entanglement

Research: We conducted four interviews with industry professionals and a survey with 34 respondents from the general public. We had respondents rate their baseline knowledge of various concepts, select what motives they might have for learning more about quantum computing, etc. Once we received the results, we synthesized them by searching for correlational relationships, patterns in thinking, and general trends.

Prototyping:

Deliverables:

HURIDOCS

Overview

During the summer of 2023, I was sponsored by the NYU Social Impact Changemaker Fellowship to work as a design intern at HURIDOCS, the nonprofit behind Uwazi, a database web application for documenting information on human rights violations.

Projects

An Uwazi "Visual Language to Plain Language" breakdown guide—preventing dissonance between Uwazi's designers/developers and customers who may not be tech-savvy enough to navigate the interface with ease.
An Uwazi UI system map—comprehensively defining Uwazi's UI assets and software structure, acting as a style guide for internal reference.
A Developer Experience (DevEx) survey—introducing the first solely developer-focused practice to gauge employee satisfaction, and setting the foundation for long term workplace health check-ins.

Service Design

The Grey Zone

CSCI 101 Case Study

The Grey Zone

Description

Problem Statement: "How might we foster less antagonistic interactions between the pro-life and pro-choice movements?"

Goal: Design a service that addresses at least two of the UN’s Sustainable Development Goals.

Teammates: Nayan Sarma, Yilin Wang

Process

Key Insight: While people were often open to talking about abortion—especially with their close friends or family—they (1) did not want to start a debate and (2) did not feel as though they were in the right environment to hold a proper conversation.

Prototyping:

Solution: A simple card game called “The Grey Zone,” with four main components:

A physical and/or digital invitation to the game
A set of notepad and pencil
Prompt cards with questions about abortion sorted into three levels of difficulty
Emotion tokens, which are small characters with faces that portray 5 primary emotions

Players take turns to answer prompt cards, and as they respond, other players can place emotion tokens down, and later reflect on their reactions and reasoning.

Impact

By playing “The Grey Zone,” players are offered an easy “excuse” to bring up the topic of abortion with loved ones, collaboratively create a safe environment to discuss, and gain a deeper understanding of opposing perspectives and experiences.

CSCI 101 Service Redesign

Overview

A service design case study on the NYU course, Intro to Computer Science 101, taken in fall 2024.

Sample Slides

Service Blueprint

User Journey Map

Key Pain Points:

For students: little to no feedback
For professors: grading and giving feedback are very time consuming

Solution:

User Journey Map Redesign:

Strategy

Notion Case Study

Overview

This case study on Notion Inc. (1) explores various growth opportunities and (2) recommends a winning strategy through a design strategy lens. It was ultimately a high level practice in applying creativity and design thinking principles to a non-design field.

The presentation features frameworks and tools such as Jobs To Be Done, “How Might We” statements, business scorecards, a lovable.ai marketing site prototype, a business model canvas, etc.

Sample Slides

Research:

Opportunities:

Prototype:

Analysis: